Head of Financial Operations Location: Chelmsford We’re looking for a Head of Financial Operations to join our Central Treasury team and drive excellence in financial operations, mentoring a talented team, and ensuring top-tier client service.The RoleAs the Head of Financial Operations, you will play a pivotal role in managing and enhancing financial processes. You’ll be at the forefront of leading a skilled team, optimizing systems, and collaborating with leadership to meet strategic objectives. Your mission? To uphold the highest standards of accuracy, compliance, and service across a broad range of bookkeeping and payroll functions.What You’ll Be Doing

• Acting as a champion for client service excellence within the department.
• Leading, supporting, and mentoring a dynamic team, including performance management, appraisals, and recruitment.
• Preparing and analysing weekly KPI statistics to inform departmental strategy.
• Overseeing critical processes, including payment run approvals, bank reconciliations, compliance logs, direct debit collections, payroll, and fee management.
• Managing team workflows, task assignments, and holiday cover to ensure smooth operations.
• Preparing and submitting and conducting systems audits.
• Leading training initiatives to ensure the team and wider business are proficient in systems and processes.
• Supporting and resolving complex client queries with a hands-on approach.

What We’re Looking For

• Leadership: A proven track record of managing and inspiring medium-sized teams.
• Experience: Senior bookkeeping and payroll expertise, with the ability to meet deadlines in a fast-paced environment.
• Technical Skills: Proficient in Word, Excel, and PowerPoint, with strong attention to detail.
• Personality: Approachable, trustworthy, client-focused, and organized.

Qualifications

• Studying towards ACCA or equivalent (or recently qualified).

Why Join Us?This is a unique opportunity to shape and elevate a vital department, contribute to strategic improvements, and grow within a supportive and forward-thinking environment. If you’re ready to make a significant impact and thrive in a leadership role, we want to hear from you.