Customer Service Advisor
Repair Centre
£28,572 per annum
45 hours per week
Location: Yeovil BA22

What we offer

Excellent salary

* 28 days annual leave (Inclusive bank holidays)

* Workplace pension scheme

* Free Training and Development

* Employee long service rewards (Inc. additional holiday)

* Employee well-being services

* Free uniform (and PPE)

* Life insurance

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the role

As a Customer Service Advisor you will:

* Act as the public face of the business.

* Providing a 'meet and greet' service

* Schedule repair bookings

* Guide customers through our repair claim process

* Update repair management systems

* Process insurance claims excess payments

* Answer telephone enquiries from customers who have been involved in an accident

This position requires initiative, attention to detail and an ability to deliver great customer experiences in a fast-paced environment.

What we look for

* A team player who can work with minimal supervision

* Ability to multi-task, plan and organise effectively

* Effective communication with customers and colleagues

* Good IT skills including all Microsoft Office packages

* Ability to adopt upselling skills

* Someone who can make customers smile

* 3 years of customer service experience

* Full UK Driving licence

About you

Experienced in customer service with an outgoing positive personality. You will be confident when dealing with people at all levels, committed to excellence with an eye for detail. You will have a passion for delivering the highest levels of customer service and seeking a role where you can make a difference and constantly learn new things.

Why join the Motofix family?

* Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

* Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.

* Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Application Deadline: 13/01/2025

Next steps
Contact our talent team who will be in touch within 5 working days
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