Job Title: Residential Development Manager

Salary: £50,0000 per annum - £60,000 per annum

Hours: Monday - Friday (9:00am - 17:00pm)

Location: South West London

Profile

Our client is the UK's leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, works with developers, investors, freeholders and over 1,600 Resident Management Companies.

Responsibilities

• 196 units - 5 blocks
• 10 members of staff - 1 Assistant Development Manager, 8 Concierge and 1 Estate Operative
• Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• Maintaining working relationships with the committee of any Residents Association / RMC, RTM Co
• Attending meetings as appropriate and deliver on-going training needs to support the team
• Utilising appropriate internal and external methods and support
• Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Internal redecs
• Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Monitoring and supervision of contractors, carrying out works on and around the development.
• Works orders and ensuring all orders are monitored and delivered within the designated time frame.
• Reactive/planned works are conducted to a high quality.
• Ensure all irregular incidents are investigated and reported to the development manager.
• Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
• Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Essential Experience

• Service charge budget experience required
• 4 years experience working as a Residenital Development Manager

Benefits

• 25 day annual leave plus bank holidays
• gym membership - Discounted
• 4% pension scheme
• Free parking
• Company deals

If this would something of interest, please apply with your CV and Niamh will be in touch