As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling.

• Incident Management; technical triage, ticket management (through internal & 3rd party support teams).
• Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects.
• Working with internal IT & Digital teams identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms.
• Managing Web Application Firewall to ensure security standards are being

What you'll bring…

• Knowledge of:
  • Microsoft Azure Cloud Hosting
  • Web Application support
  • Common application monitoring tools
  • Domain Management
  • SSL Certificates
  • Security
• Investigating/Troubleshooting IT Server Infrastructure related incidents.
• With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls.

• 33 days Holiday!
• Life Assurance (Up to 4 times your salary!)
• Discounted Dental & Health Insurance!
• Discount of 33% for you and 15% for your loved ones.
• Free employee assistance program - Mental Health, well-being, Financial, & Legal support.
• Refer a friend - When they are placed, you could receive £1,500 for referring them!
• Retail discounts - Various different companies!
• The chance to further your career - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.