Job title: Administrator

Contract: 6-month fixed term contract 

Salary: Grade 3. Appointments for this role will generally be made at £25,731 (Please note, for internal applicants the salary will be reflected by pay and reward policy)

Location: Regent's Park, London 

Working arrangements: Full time, 35 hours per week. Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office

The Federation is looking for an Administrator to join the Examinations team and support with the coordination and delivery of MRCP(UK) examinations.

About the RCP and the Federation

The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

The Federation of Royal Colleges of Physicians, based in the UK and with an international reach, is a collaboration between the Royal College of Physicians of Edinburgh, Royal College of Physicians of Glasgow and Royal College of Physicians of London. Collectively, the colleges represent more than 60,000 physicians worldwide. They provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities for physicians in the UK and around the world.

The Federation develops and deliver services to support doctors at every stage of their careers, including:

• Examinations (Membership of the Royal Colleges of Physicians of the UK – MRCP(UK)
• Training (Joint Royal Colleges of Physicians Training Board – JRCPTB)
• Continuing Professional Development (CPD)

Purpose and scope

Key responsibilities

• Administrative support: Supporting physicians with either/or combination of the examination process, trainee services and CPD activities
• Communication and customer service: Communicate clearly and effectively, providing exceptional customer service when responding to enquiries from stakeholders by email, phone, social media and/or in person
• Report writing: You will write detailed reports that present information in a clear and accurate manner
• Database management: Updating databases and ensuring that records are up to date
• Other: Some packing and shipping exam materials might be a part of your role

About you

• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and able to learn how to use particular software, technology and systems
• Accurate data entry and good attention to detail
• Interacts with staff and other professions with respect for difference and diversity
• Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely
• Able to prioritise and manage your workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important
• Demonstrates an ability to work to deadlines and to agreed standard operating procedures

Our benefits 

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:

• 27 days holiday per annum (pro rata), plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan 
• life assurance
• annual pay award 
• flexible working hours

Expected closing date: 5pm, 20 November 

Interview date: TBC – shortlisted candidates will be contacted via email and invited to interview

Please note that this is a critical role which we want to appoint as soon as possible. We will review applications upon receipt, and we intend shortlist and invite candidates to attend an interview whilst the advert is still live. We therefore recommend early applications as the vacancy may close before the listed closing date