The Opportunity

Recruiting for a People Service Manager for a permanent opportunity in West London

Industry - Not for profit

Location - West London

Working arrangements - 2 days a week on site, 3 days a week working from home

Salary is £50.000 plus benefits

Responsible for managing 2 HR Officers

Important note:experience of Managing a ticketed HR service desk is essential for this position

The role

As the People Services Manager you will be play a critical role in the People team, overseeing high quality delivery for people services.

You will have responsibility for a team of 2 HR Officers, providing exceptional first line employee experience, from , from onboarding and benefits administration, through employee changes and offboarding.

You will ensure HR policies are consistently applied with an eye on customer/employee experience

This will be a two-stage interview - first stage via teams and the second stage will be competency based and face to face.

Some duties

• Lead and develop the Central HR team to deliver comprehensive services, including the management of HR Officers (currently 2) and their development.
• Manage and improve key people processes, such as onboarding, benefits administration, monthly payroll, pensions, contractual changes and offboarding of leavers
• Manage ticketed service desk developing its use to ensure we meet our Service Level Agreements, drive improvements, automation and improve employee experiences
• Prepare and manage reports on a weekly, monthly, annual, and ad-hoc basis, including payroll, pension, and reward management.
• Utilise HR metrics and data analysis to inform decision-making, improve HR services and data quality, and manage HR system operations.

Person specification

• Proven experience of improving HR processes and systems both directly and through line managing other HR team members
• Extensive experience working in a HR ticketed service desk environment
• Managing a ticketed HR service desk essential
• Strong track record of working in a fast-paced demanding HR function
• Relevant current UK employment law knowledge
• Ability to build and maintain strong working relationships across stakeholder groups
• Have led/managed a customer experience related service
• Commitment to professional CPD with a solution focussed proactive problem-solving approach
• Eligibility to live and work in the UK
• Please note this organisation are not able to offer sponsorship