Job Title: Telephone Collections Officer

Location: Sheffield (S3 Postcode Area)

Salary: Up to £26,000. On-target earnings range from £28,000 to £32,000.

Are you a skilled communicator looking for a rewarding role with uncapped earning potential? Our client, a trusted name in debt recovery enforcement, is seeking Telephone Collection Officers to join their thriving contact centre team based in Redditch. This is your opportunity to make a difference, earn generously, and be part of a company that values transparency, respect, and integrity.

The Role

This dynamic role involves interacting with customers regarding Council Tax arrears, Penalty Charge Notices, and other financial obligations. With a structured training program and supportive environment, you'll develop the skills to handle a variety of customer situations professionally and empathetically.

Key Responsibilities

Handling inbound and occasional outbound calls regarding outstanding payments.
Completing basic affordability checks and negotiating payment arrangements.
Identifying vulnerable customers and providing them with appropriate support and guidance.
Updating account details and ensuring accurate record-keeping.
Utilizing live chat for customer communication as needed.

The Candidate

Minimum of 2 years' experience in customer service or contact centres.
Excellent communication and problem-solving skills.
A friendly, empathetic approach, even in challenging situations.
Strong negotiation skills to deliver outcomes that meet client and company requirements.
Proficiency with technology and office administration tasks.

The Company

They are one of the leading Enforcement Groups that has over 40 years of experience supporting local authorities and national organizations like Transport for London and National Highways. You'll be part of a team driven by shared values and committed to creating a welcoming, inclusive workplace.

The Benefits

Casual dress code
Company pension scheme
Employee discounts
Free on-site parking
Hybrid working options (subject to performance)
Performance rewards and incentives
Birthday holiday allowance
Employee Assistance Programme
Death in service benefit
Christmas Savings Scheme

Application Requirements

Successful applicants will be required to complete a DBS and CCJ/IVA check prior to employment