We are continuously looking to update, improve and advance our compliance and Information privacy framework to ensure alignment of our obligations and responsibilities as a Data Controller under the UK data protection regulations, inclusive of UK GDPR and PECr.

Reporting to our Data Governance Manager, you will work within the Compliance team, driving compliance and data protection best practice with an emphasis on our consumer facing Data Protection Office where we handle consumer complaints and queries.

Responsibilities:

• Work as an Account Administrator for the Data Compliance team mail box processing and managing all internal and consumer facing investigations

• Coordinating consumer facing responses ensuring they that meet DPA standards.

• Maintaining, managing and recording case notes and queries within the Data Protection Office Case Log tracker

• Maintaining and managing the data protection case log to create monthly, quarterly and annual stakeholder reporting

• Troubleshooting compliance queries as instructed by the Data Governance Manager

• Point of contact for the recently bereaved both for live and non-live call registrations for The Bereavement Register (TBR)

• Key liaison with the Product and Operations teams regarding consumer queries and complaints

• Working with the Data Governance Manager to suggest process improvements to ensure we remain DPA compliant in an efficient way, inclusive of our Subject Access Request (SAR) search function

• Working with the Data Governance Manager to maintain the Dataseal, Data Protection, ICO accreditations and memberships

• Working with the Data Governance Manager to administer the legal/compliance drives and SharePoint sites to ensure that record keeping is up to date

Requirements

• You will be expected to attend conferences, workshops, seminars to build your knowledge of compliance issues facing our business

• You will need to build relationships with your colleagues and provide support as required

• You will handle all consumer calls to the Data Protection Office

• You will run the consumer complaints process with supervision from the Data Governance Manager and Data Compliance Executive as required

• You will report to the Data Governance Manager but also work closely with the Data Compliance Executive and Head of Legal