Customer Service Advisor

Gloucester Road, Croydon, CR0 2DL

Wholesale Lens Corporation Essilor

Temp to perm position for the right candidates

£(phone number removed)K per annum

To provide excellent customer service in dealing with associated queries, order processing, returns, and all other tasks relating to customer ordering processes, whilst demonstrating company values consistently within the role.

Customer focused with excellent telephone manner
Excellent PC and administration skills
Good communication
Attention to detail
Previous customer service experienceKEY TASKS & RESPONSIBILITIES

Handle customer requests for information/complaints in a professional and timely manner, documenting all relevant information and flagging complaints to the customer service supervisor.
Place orders for customers
Delivering an error rate of less than 0.5%
Product returns and credits according to the defined procedure
Perform identified actions for overdue orders, including communicating and chasing customers
Proactively flag inefficiencies impacting on customers to the customer service supervisor
Assist the logistics team in dispatch of orders as required
Any other duties reasonably requiredHEALTH & SAFETY / ENVIRONMENTAL RESPONSIBILITIES

Work in line with duty of care to self/others and ensure H&S guidelines are followed in line with company policy
Protect the H&S of visitors/contractors/external providers on site and ensure relevant guidelines are met
Bring attention to hazards, risks, concerns, accidents or near misses
Comply with any local PPE requirements
Work in line with environmental and energy policies
Ensure visitors/contractors/external providers meet relevant environment procedures while on site
Bring attention to environmental hazards, risks and concernsPlease apply directly with an up-to-date CV

Acorn by Synergie acts as an employment business for the supply of temporary workers