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Job Role Profile

Generic Job Category: Technical - Professional Support: (Compliance, Performance, and Advice) roles require specific knowledge of legislation and skills relating to a specific subject area aimed at providing information and advice to a range of clients in various work settings.

Post Title and Number: Waste and Recycling Officer

Present Grade: 6
Department: Environment

Service/Section/Team: Commercial Waste or Recycling Policy Teams

Reports to (title): Commercial Waste Manager or Principle Recycling Officer

Purpose of the Role:

To deliver an effective, efficient, and customer-focused service in alignment with Corporate Policies and within national and local legislative requirements.
Provide high-quality and comprehensive technical and administrative customer-focused support to a team or service regarding functions undertaken.
Deliver a flexible, positive, and responsive service that meets customer demands, including working extended or flexible hours or off-site work.
Stay updated with developments and practices in the service.Key responsibilities  

Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
Provide specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information and resolving disputes and complaints as they occur through investigation and mediation ensuring suitable methods of communication are monitored and provided.
Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and to be responsible for the data input/live loading, collation, upkeep and retrieval of Council wide IT based information in accordance with Council proceduresExternally

To have regular contact with our customers to ensure they are highly satisfied with the service and businesses within the Borough to increase our customer base.
To provide professional advice and to liaise with other departments
To have regular contact with our bin refurbishment Contractor and other specialist contractors/consultants, to assist the service manager in administer and performance manage contractors' work.
To provide professional advice to other stakeholders regarding planning proposals in relation to allocated bin store areas