Our Business
Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.
With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate them.
About The Role
Our Pump Rental branch in Great Yarmouth is looking for a Hire Controller to join the team.
As a Hire Controller you are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.
In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems and Microsoft office applications. You will also need to have strong administrative skills to raise hire and sales quotations and subsequent contracts, raise purchase orders and process invoices.
Main Responsibilities Include:
* Deal with in-bound calls and emails and subsequently liaising with internal and external stakeholders & to take ownership of enquiries & deal with them accordingly in a timely manner.
* Prioritise workload and ensure the day-to-day customer requirements are met in a timely manner, whilst ensuring all paperwork including (but not limited to) hire and sales quotations, subsequent contracts, purchase orders, invoices and other administrative tasks are completed.
* Ensure that contracts, transport documentation and other paperwork are accurately input and up to date on to the applicable systems.
* Liaise with the appropriate internal teams, ensuring relevant equipment, transport and workforce are in place to cover depot & customer requirements.
Qualifications & Experience:
* Previous hire desk experience.
* Proven ability and willingness to learn new skills and or products.
* Excellent planning and organisational skills
* Ability to build and maintain good customer relationships.
* Ability to prioritise workload.
* Strong communication skills both written and verbal.
* A good understanding of IT systems including Excel, Word and Outlook.
* Ability to stay calm under pressure.
* A good level of problem-solving skills.
What we can offer you
* Competitive salary
* Eligible for company bonus scheme (annual and quarterly payments)
* Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
* Pension scheme with contribution based on total earnings not just salary
* 24 days holiday + 8 Bank Holidays
* Increasing annual leave entitlement with long service
* 3x your annual salary life insurance (DIS)
* Support for development and training
* Employee assistance programme (EAP) & access to Mental Health first aiders
* Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
* Employee referral scheme
This role is not open to Agencies - Please no calls or emails - Thank you.
EDI Statement
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your recruitment journey, we are happy to support requests for reasonable adjustments