Location: GatesheadWorking Hours: Monday to Friday, 8:00 AM – 4:30 PMSalary: Competitive + BenefitsReports to: Chief Operating Officer (COO)Direct Reports: 4 x Warehouse Managers

Central Employment are proudly representing our prestigious client, based in Gateshead, by recruiting a permanent Operations Manager to join their growing team.If you are an experienced Operations Manager, with a background in Manufacturing, Warehousing or Production, apply now for an immediate response!About Us:We are a dynamic and fast-growing organisation seeking an experienced Operations Manager to join our leadership team. With a strong focus on efficiency, innovation, and operational excellence, we offer a collaborative environment where you’ll have the opportunity to drive meaningful impact and shape the future of our business. This role is pivotal to our success, managing key areas such as service delivery, fulfilment, and warehousing.

The Role:As our Operations Manager, you will be responsible for the service, safety, and performance of all operational staff, as well as overseeing our warehouse operations. This includes ensuring the effective management of labour margins, health and safety, and stock security. You will be responsible for maintaining key performance metrics, reporting to the board, and driving efficiencies across the board.

Key Responsibilities:

• Leadership & Management: Lead and manage operational teams, including 4 Warehouse Managers, ensuring optimal performance and alignment with company goals.
• Process & Efficiency Improvement: Continuously improve operational processes, driving efficiencies and innovation to enhance service delivery.
• Labour Margin Management: Take full ownership of labour margin management, ensuring targets are met.
• Service Planning: Oversee service planning to ensure smooth, on-time operations and fulfilment.
• Metrics Monitoring: Ensure achievement of key performance metrics including:
  • On-time dispatch (99%)
  • In-full order processing (99%)
  • Stock accuracy (99%)
  • Labour margin (40%)
• Health & Safety: Ensure compliance with all health and safety regulations and maintain a safe working environment for all employees.
• 5S Management: Implement and maintain 5S principles within warehouse and fulfilment operations.
• Reporting: Provide detailed reports and data analysis to the COO and the board, offering insights and recommendations for operational improvements.

Key Metrics:

• On-time dispatch: 99%
• In-full order processing: 99%
• Stock accuracy: 99%
• Labour 40%

Special Working Conditions:

• Occasional out-of-hours work may be required to meet urgent deadlines and handle critical call-outs.

About You:

• A minimum of 10 years of experience in warehouse/fulfilment management.
• Strong expertise in people and process management.
• Proven experience in managing large teams and delivering against key operational metrics.
• Excellent problem-solving skills with a data-driven approach to decision-making.
• A valid driving licence is essential.

What We Offer:

• A competitive salary with a generous benefits package.
• Significant opportunities for career growth and professional development within a growing business.
• A chance to be part of an ambitious leadership team making impactful decisions.