Juice Cheltenham is delighted to be supporting a fantastic client in their search for a Export Administrator, based in Stonehouse.

Job Overview:

To provide comprehensive customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.

Key Activities:

• Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams
• Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience
• To provide regular communication and update to the customer to ensure customer engagement and satisfaction
• Consult with customers on ordering patterns, requirements and future projections
• Production of accurate reports, data and analysis when required
• Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers
• Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier
• Review invoices & costs to ensure accuracy of charges prior to sign off
• Undertaking all aspects of legal and contractual documentation in the distribution of products via third party haulage/transporters to UK/EU and Rest of World destination.
• Booking and tracking outbound shipments with carriers and providing updates to customer.
• Apply for documentation to support export e.g. bill of lading, Health certificates, Certificate of Origin.
• Obtaining quotations from freight forwarders for export shipments.

Skills and Abilities:

• Previous export administration experience
• Proven record of understanding and providing an elevated level of customer service
• Strong ICT knowledge - including Excel, Word and SAP/databases
• Excellent communicator with the ability to easily built relationships.
• Ability to analyze date, escalate any areas of concern and provide supporting reports when needed.
• Understanding of legislation in the distribution of product overseas.
• Experience of producing export documentation and knowledge of the export process and incoterms advantageous.

If you're interested in this position, we would love to hear from you.