At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard-working colleagues, champion your career development with a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager.

ABOUT THE ROLE

Your focus as Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Other responsibilities will include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the General Manager to implement local marketing strategy.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have experience in a previous administration role, sales experience is preferred.
• Possess effective interpersonal skills and professional telephone manner.
• Be confident in leading, training and supporting a small team of Customer Service Advisors.
• Have strong customer relation skills.
• Be able to prioritise and manage own workload.

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.