About the Role:We are seeking a proactive and customer-focused IT Support Analyst to deliver efficient 1st line technical support. You will resolve IT-related issues, provide hardware and software support and ensure exceptional service across the business.

Key Responsibilities:

• Provide 1st line support via phone, email, and remote access tools.
• Support hardware, software, and mobile devices (iPhones, iPads).
• Manage helpdesk tickets and ensure timely resolution.
• Assist with hardware rollouts and IT projects.
• Deliver exceptional customer service and maintain professional communication.

Skills & Attributes:

• Strong customer service and communication skills.
• General understanding of IT hardware and software, including iOS.
• Ability to follow and create IT instructions.
• Time management and professionalism in all interactions.
• Passion for IT.