Job Title: Customer Engineer (Exchange Online)
Possibility of remote work: FULLY REMOTE
Contract duration: 6 months
Industry: Information technology
Language requirement: Fluent in German (C1, C2)
Role Details
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
We need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to
examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical
writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between business and technical acumen
Ability to effectively recognize and adapt to change
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations
Technical Expertise Required
Exchange Server & Active Directory General:
Technical experience with on-premises infrastructures, architecture designs, deployment, troubleshooting, and technology management.
At least five or more project experience.
Proven subject matter expertise in the following:
5+ years' experience in architecture designs, deployment, troubleshooting, technology management
Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly
Understanding of Microsoft's Modern IT Architecture and Strategy
PowerShell\Scripting experience
Microsoft Exchange Server
Deep understanding in Exchange server architecture 2010\2013\2016
Deep troubleshooting skills with Exchange server 2010\2013\2016
Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability,
Messaging Policies, Compliance, Configuring Reporting & Logging
Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in
Exchange environments which includes change, release, performance, and availability management.
Experience with Exchange migrations, upgrades, and optimizations.
Deep understanding in SMTP
Experience and skills with Failover Clustering
Experience with PowerShell scripting
Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments
Identity related requirements:
Deep understanding in Active Directory architecture 2008\2016
Experience in designing and implementing Active Directory
Experience in backup and restore Active Directory
Experience in troubleshooting Active Directory