Rewards and Benefits on Offer

• Immediate start date.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

Our client is an established and successful company based in Newcastle Upon Tyne. They are currently looking for an Italian Speaking Customer Service Advisor to join their team. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing;

• Answering inbound calls
• Handling customer queries
• Responding to emails
• Ensuring all queries are dealt with quickly, professionally and efficiently
• Manage customer queries, concerns and expectations in accordance with the company’s guidelines and client service level agreements
• Responsible for managing effective communication and coordination between team members

About You;

• Fluent in Italian
• Customer Service experience
• Customer resolution experience
• Ability to advise customers on platform usage - training provided
• Good command of verbal and written English
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day-to-day use of Microsoft Office, Outlook, Word, SharePoint, Teams and Excel
• Basic understanding of how to use a website and Mobile App, how to use browsers, tabs, and security password vaults