Company: FLOSS AGENCY
Job Type: Permanent, FullTime
Salary: £27,000 per annum
Commencing July 2024
Plus £2,000 Annual Bonus
Full-Time Afternoon & Evenings / Permanent / Hybrid - Working 3 days in the office and 2 from home
Overview of the role:
You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.
Hours:
This position is based on a 35-hour week from 3pm to 11pm and will include working weekends (Sats & Sun) and bank holidays.
You will:
- Handle all in and outbound calls in a helpful, polite and professional way
- Provide proactive solutions to our customers
- Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
- To ensure all product and technical knowledge is applied at every opportunity
- Handle all regulated complaints within the FCA complaint guidelines
About you:
- You will have a good level of general education, including Maths & English A-C GCSE or equivalent
- A genuine desire to provide a high level of customer service
- Have the ability to effectively manage multiple cases
- Able to show empathy and remain calm in a pressurized environment
- Flexible and able to work a variety of shifts
Desirable:
- Previous experience of working from home within a telephone based environment/call centre
Please only apply if you are able to work the full-time hours specified.