Purpose
Working as a BMS Service engineer you will provide the scheduled service of client BMS systems including onsite planned preventative maintenance, panel modifications as required, offsite technical support, system hardware testing, innovate new software applications, emergency call out service on a rotational basis. On completion of your work, you will provide client reports in a timely manner detailing service works or client callouts.
You will be working closely with your Line manager, Customer Service team and other team Managers to ensure that we meet our internal and client KPI targets.
Competencies
* BMS Software experience
* PPM Site Servicing / Small works & upgrades experience
* Effective problem-solving skills
* Team player with a desire to help others
* Able to work on own initiative as well as in a team
* Willingness to learn new systems and technologies
Working knowledge of one or all the following would be a distinct advantage:
* BMS / BEMS preferably one or more of the following (Trend, Tridium, Distech)
* Working within an electrical engineering discipline.
* Facilities Management Experience
* Knowledge of BMS/HVAC applications
* Customer Service Industry Standards
* Development skills would be an advantage.
*Training will be provided for the right candidate.
Person Specification
In addition to your technical ability and efficiency, you will need to be able to demonstrate commitment, adaptability, initiative, excellent customer service skills & a willingness to invest in yourself as well as others. We are looking for someone who is driven and confident enough to motivate team members. In addition, good time keeping skills and the ability to work within real time customer facing teams is essential. Experience of 'BMS systems', 'BMS software', 'System commissioning', 'Fault finding', 'complaint resolution', 'reporting' and 'working in a methodical and timely manner' are key qualities that we look for in the selection of a suitable candidate for this role.
General:
* PPM & Scheduled servicing. This includes Software backups and point to point testing.
* In hours call outs and breakdowns - show confidence in attending all call outs and show resolutions.
* Remedial and recommended works - to spec additional works to a “high standard” including part nos. and labour allocations.
* Team working and developing of others: assisting others, adaptability and flexibility, delegation skills. Proactive in seeking feedback on own performance.
* Provide client reports in a timely manner detailing service works or client call outs.
* Carry out panel modifications on site as required (Service Job Works).
* Engineer and supervisor IT knowledge: Knowledge of Tier 1 system (Trend) IT packages.
* Communications with Line Manager and Customer Service Team - Reporting admin related tasks i.e. holiday, sickness and all other queries.
* OOH Call Outs & Breakdowns
Working pattern
* The role is primarily field based with shifts running from 9am to 5pm, Monday to Friday.
* The company operates a 24/7 service Monday to Sunday and all service staff are required to undertake on call duties on a rotational basis.
* This list is not exhaustive and from time to time you may be asked to carry out additional duties appropriate to the nature and scope of the position.
Other Benefits:
* 5% employers Pension contribution (after 3 months)
* 25 days holiday (3 allocated for Xmas period)
* WPA Health Care package after 6 months' employment (covered by the company but tax deductible)
* Company Car / Car Allowance