Job Responsilbities

• Working to ensure that the broad range of IT services are delivered to the highest possible standard
• Working alongside the leadership team to proactively manage the on-premise infrastructure.
• Working alongside the leadership team to proactively manage the Cloud infrastructure.
• To identify and proactively manage major Incidents and work with support teams to deliver a resolution quickly and efficiently, minimise impact, and ensure the speedy resumption of business operations and security of the business assets.
• Provide Leadership of the infrastructure, end-user-computing, and application support teams
• Building strong relationships with our colleagues across the business.
• Reviewing our business engagement strategy to build an efficient framework for listening to the business.

Skills Required

• Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITIL qualifications.
• Experience in delivering products and services, including proactive vendor management and negotiation.
• Experience supporting; Win 10/11, O365, Win Server, AD, Hyper-V, Azure, Entra ID, SCCM, Intune, Autopilot, Powershell, SQL, Networking, SAN storage and Legal applications.

Hybrid working - 3 days onsite/2 days WFH.