JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. This is a hybrid role, with two days from home once established.

As a Customer Service Team Leader, you will:

• Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:
• Ensure that all incoming paper and electronic documentation is scanned/recorded daily
• Ensure all documentation received is reviewed and distributed to the appropriate teams
• Dispatch correspondence/documentation to our customers and other Providers
  • Review, monitor and maintain quality control of the team’s work, providing feedback
  • Identify and provide training as required
  • Review objectives and create training and development plans
  • Continuously improve and automate administration processes, keeping up to date
  • Manage business practices, processes, changes and risks

The ideal Customer Service Team Leader will have the following skills and experience: 

• 2 years’ Team Leader experience in a regulated environment
• Strong verbal and written communication skills
• Experienced in motivating, coaching and developing a team
• Good organisational skills and ability to prioritise
• Good interpersonal skills
• Knowledge of CRM systems would be advantageous

In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. This is a hybrid role, working 2 days per week at home once trained.

You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment.