Customer Service Team Leader

Nottingham

up to £39,000 DOE

We are seeking a dynamic and experienced Senior Customer Service Team Leader to join a fast-paced and growing business. This is an exciting opportunity to lead a customer-focused team, drive continuous improvements, and deliver outstanding customer experiences.

As the Senior Customer Service Team Leader, you will oversee the day-to-day operations of the Customer Service team, manage key customer relationships, and drive the performance of the department to meet and exceed company KPIs. This role requires a motivated leader with strong problem-solving, organisational, and people management skills.

Description of the role:

Ensure all orders are accurate, up-to-date, and processed efficiently by working with internal departments and external stakeholders.
Build and maintain strong relationships with key accounts to foster long-term partnerships and ensure satisfaction.
Lead, mentor, and coach the Customer Service team to deliver exceptional service. Manage workloads, maintain team morale, and oversee staff performance.
Compile and review reports to assess current performance and identify opportunities for improvement. Use insights to implement strategic changes.
Collaborate cross-functionally to drive process improvements that enhance customer experiences and operational efficiency.
Identify training needs across the team, oversee new hire onboarding, and mentor team leaders for career growth.
Manage escalated customer queries with professionalism, empathy, and a solutions-focused approach.
Assist senior leadership with departmental goals and provide support to fellow team leaders where needed.About you:

Previous experience in managing a Customer Service or Customer Experience team.
Swedish, Danish, or Norwegian as an additional language.
Strong leadership, coaching, and people development abilities.
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications, particularly Excel (intermediate to advanced).
Exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced environment.If you're passionate about delivering excellence, motivating teams, and driving change, we'd love to hear from you! This is your chance to make an impact in a dynamic, global environment where innovation, teamwork, and customer satisfaction are at the heart of everything they do