Property Service Advisor
Camberley
£28K per annum

My client is seeking an Property Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will:

* Assist and support Area Managers, handling all administration and generating standard letters and documents

* Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this

* Manage diaries for your Area Managers

* Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings

* Receive and log monthly Manager reports, highlighting any concerns to your Area Manager

* Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations

* Assist with taking on enquiries

* Maintain a regular overview of required Health and Safety checks

* Arrange general repairs and maintenance, liaising with suppliers

* Monitor to resolution and review satisfaction with the customer as appropriate

* Take responsibility for checking invoices and resolving any issues

* Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner

* Maintain accurate leaseholder records, including database entry and maintenance

* Providing administrative support for the wider teams

* Act as first point of contact for the team

The ideal candidate will:

* Have previous experience of working within an administration or customer services role

* Have excellent attention to detail

* Have strong communication skills, both verbal and written

* Have experience of working within a demanding customer service role

* Have strong organisational skills

* Have excellent working knowledge on Microsoft Office

Working hours are Monday to Friday 9am to 5pm. Fully office based.

Benefits include 27 days holiday + BH, pension, life cover, sick pay scheme and long-standing awards