Business Development Manager (BDM) Role at Citiguard Security (UK) Ltd
As a Business Development Manager at Citiguard Security, you will focus on building long-term client relationships to maximize sales and establish a strong client base. Working alongside the Client Relationship Manager (also known as Customer Success Manager), who ensures client satisfaction and addresses their needs, you will play a key role in identifying new sales opportunities and expanding Citiguard's reach. This involves researching industry trends, analyzing client needs, and developing tailored sales strategies.
While the Client Relationship Manager prioritizes aligning with client goals, such as achieving a high ROI, as a BDM, you will be focused on broader business objectives, like revenue growth, while supporting client needs. The roles may sometimes overlap, so it's essential to review the job description to understand specific responsibilities as Citiguard continues to refine and adapt these roles in alignment with its growth strategy.
Client Relationship Manager Daily Responsibilities:
* Ensuring client satisfaction through after-sales care and feedback collection.
* Identifying and engaging potential new clients.
* Researching trends and advising colleagues on client strategies and new sales opportunities.
* Presenting products/services to clients.
* Addressing complaints and ensuring contract compliance.
* Supporting client goals alongside Citiguard's targets.
Key Skills Required:
* Strong negotiation and influencing skills.
* Confident communication with clients and colleagues at all levels.
* Self-motivation and resilience.
* Creative thinking for sales opportunities.
* Commercial awareness and industry interest.
* Prior sales experience in the security industry.
Experience Required:
* 3 years in the security industry
Note: This role begins as a 3-month contract with potential for permanent placement