Duties and responsibilities include:

· Monitor and maintain Azure resources, including VMs, storage, networking, and databases.

· Troubleshoot and resolve issues related to Azure services and infrastructure.

· Azure Virtual machine configuration and management

· Understand Azure point to site and site to site VPN

· Azure Virtual Desktop configuration and management.

· Understanding of Azure advisor and the tools available.

· Strong working knowledge of Microsoft technologies, M365 and Hybrid Azure AD
. Experience supporting Windows 10 & 11 client.

· Manage Active Directory, DNS, DHCP, and other core infrastructure services

· ConnectWise manage usage - Entry, update of customer tickets.

· RMM usage

· Accurate time management and ticket updates

· Personal drive for continuing improvement

· Customer site visits

· Assisting customers with incident resolution

· Incident resolution and project implementation

· Escalation point for 1st/2nd line engineers

· Exclaimer administration

· Customer interaction, both remotely and onsite.

· LAN/WAN administration

· Access point administration

· Firewall administration