Our client is looking for an experienced Account Manager to join their team in a role that combines exceptional client service, relationship management, and analytical skills. The role is ideal for someone passionate about delivering top-tier client experiences within a technology-driven environment.
Responsibilities:
- Provide end-to-end support for clients throughout the booking process, ensuring a seamless experience.
- Manage and nurture client relationships at the account level, consistently enhancing client satisfaction.
- Conduct in-person and virtual training sessions to guide clients through the platform effectively.
- Support travelers with payment-related queries, ensuring quick and effective resolutions.
- Ensure timely receipt and reconciliation of payments by maintaining clear communication with clients.
- Collaborate with external service providers for various forex functions as needed.
- Act as an ambassador for the brand, exemplifying the company's values and commitment to client success.
Key Skills:
- Strong interpersonal skills with a commitment to excellence in client service and relationship building.
- Exceptional presentation and communication skills in both written and spoken English.
- Analytical mindset with a proven aptitude for working with numbers.
- High level of organization and attention to detail.
- Self-management skills, with the ability to meet deliverables on time and uphold quality standards.
- Experience in the travel industry is highly advantageous.
- Advanced skills in Excel are a plus.
- A minimum of 3-5 years' experience in a client services role, ideally in a direct account management capacity.
Qualifications:
- Recognized three-year qualification, preferably with coursework in finance, statistics, or economics.
