Spencer Clarke Group are seeking a Customer Service Officer for a Local Authority Client based in Somerset.

In this role, you will be the first point of contact for residents, providing high-quality advice and support through face-to-face, telephony, and online digital channels.

About the role:

You will be tasked with delivering key strategic objectives:

• Act as the first point of contact for customer enquiries via face-to-face, phone, and online channels.
• Provide guidance on council services and assist customers with self-service online solutions.
• Handle high-volume and sensitive enquiries with professionalism, empathy, and efficiency.
• Maintain accurate records, stay updated on council services, and collaborate with other departments.

About you:

The successful candidate will have the following skills / experience:

• Proven experience delivering excellent customer service across face-to-face, phone, and online channels.
• Skilled in managing high-volume enquiries and handling sensitive situations with empathy.
• Proficient in using and learning new computer systems and technologies.
• Strong communication and problem-solving skills to guide customers to appropriate solutions.

What's on offer:

Salary: £16+ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6, months minimum, with a high likelihood of extension

Hours: Monday to Friday, 37 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on #removed#.

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