Purpose of the role

To offer all customers, a professional, dedicated, personal service ensuring a QUOTIFIC experience. Meet all customers' and business requirements in the most efficient and cost-effective manner whilst achieving a high level of

customer service. Proactively manage the customer journey by focusing on

initiating and capturing the customer's requirements accurately through

communication and input.

Key accountabilities

• Deliver QUOTIFIC customer experience "quoted on time, delivery in full and on time, invoiced correctly"
• Answer incoming calls in a professional manner
• Effectively manage all incoming Cash sales calls and emails taking ownership and understanding the customer requirements to capture the relevant information to process the customer's request accurately and efficiently.
• Build relationships and acknowledge internal and external customers individually, providing a personal service
• Navigate systems efficiently and accurately, keeping the customer informed at all times
• Offer a positive, enthusiastic approach to team ethos, supporting colleagues where required
• Create, amend and confirm new customer cash sale orders, completing all necessary customer order details, including customer name, billing address, delivery address, full customer contact name and telephone number, order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required
• Accurately process contract and order creation, invoices, service charges, sundry invoices and queries.
• Complete sales reporting, manual documents and general housekeeping any other associated admin process as required
• Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business, ensuring complaint procedure followed.
• Where necessary, escalate customer requests or issues using the escalation process when the situation is outside the control, capabilities or authority of the individual.
• Pro-active prospecting with target market and ensuring commercial call cycle is maintained with regular customers.
• Liaise with internal stakeholders including but not restricted to Material Planners, ISRs, TSMs, Allocators/Pre-planners, FSMs, Site Plants and Technical.
• Being multiskilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management.
• Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained.
• To be pro-active with questions to understand opportunity in order to maximise sales.
• To review Barbour ABI and create self-lead generation (prospecting)
• Develop and maintain an effective commercial call cycle which with a view to transition Customers into account Customers whilst working closely with ISRs.
• Effectively develop and maintain a good level of team morale, supporting colleagues to achieve CSC's business goals and objectives
• Reconcile payments with Accounts.
• Deal with enquires effectively and to make the process as easy as possible for the customer
• Prospecting new cash sale leads
• Generate prospecting leads (google search, social media)
• Chase opportunity and maintain relationships
• Work with the commercial team to understand specific value adds to assist in closing sales
• Negotiate at the right level
• Understand the value of the material to the customer (End Use)
• Increase return business due to increased service levels
• Ownership of price, delivering increased margins
• Contribute to the area strategies- i.e. targeting desired market segments
• Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution, ensuring customer satisfaction
• Acquire and apply market, product and customer knowledge to the day to day operation of the CSC
• Understand the forward order book, forecasted sales volumes and operational capacity's to assist fulfilling plan / budget.
• Compliance with company policies and procedures

Education/Qualificaton

• Minimum of a Grade C at GCSE in Maths and English
• Good communication skills with the ability to negotiate at all levels
• Working understanding of standard Microsoft software packages
• Will also ideally have experience of working within a large company environment and achieving targets
• Sales experience preferred but not essential

What's on offer:

Salary: £27,000

Location: Syston

Working Hours: 6.30 - 6.00 Monday - Friday on a rotating shift pattern to

include some Saturdays.

Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)

Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover