Role: Projects Engineer Location: Loughborough (Hybrid)Salary: £35,000 - £45,000 DoE

Summary:

An exciting opportunity has emerged for a skilled Projects Engineer to join a growing Software House in Loughborough. This role involves providing high-level technical support, managing complex cases, and delivering a variety of IT infrastructure projects, including cloud migrations and on-premise to Azure transitions. If you're an experienced engineer with a background in 3rd Line Support looking for your next challenge, this is a great opportunity to develop your skills further and work closely with a range of projects.

This hybrid role offers a mix of office-based and remote working, with flexibility to suit your needs.

The Company:

Join a well-established and fast-growing software house that values a family-oriented culture while offering the capacity and client range of a larger firm. The company provides excellent training and development opportunities, with exposure to diverse projects.

The Role:

As a Senior member of their technical team, you will act as an escalation point for junior engineers, handle challenging support cases, and deliver projects end-to-end. You'll be involved in infrastructure management, network troubleshooting, and cloud-based projects. You will be expected to maintain excellent communication with clients, ensuring that services meet the required KPIs and SLAs.

Your responsibilities will include:

• Managing service tickets, including troubleshooting complex issues and providing solutions.
• Delivering infrastructure projects, such as O365 migrations and on-prem to Azure transitions.
• Acting as a technical escalation point for junior team members.
• Building and maintaining client relationships by managing long-term accounts.
• Ensuring all work is documented and meets quality standards.
• Collaborating with the project management team to ensure successful project delivery.

Skills & Experience Required:

• Experience with Microsoft 365, Azure, Intune, and SharePoint.
• Strong knowledge of VMware and network infrastructure.
• Familiarity with PowerShell scripting.
• Excellent communication skills and customer-focused approach.
• Relevant certifications in Microsoft, networking, or cloud technologies (desirable).

What's in it for you?

• Competitive salary and benefits package.
• Opportunities for professional development and certifications.
• Hybrid working arrangements.
• Family-friendly, supportive work environment.

Next Steps:

Apply Now!If you're an experienced Infrastructure Engineer with a strong background in 3rd line support, don't miss this opportunity to advance your career.

Referrals:

Know someone who might be interested? Earn up to £1,000 in retail vouchers for successful referrals.

Interviews will be held soon-submit your CV to be considered!

Role: Projects Engineer Location: Loughborough (Hybrid)Salary: £35,000 - £45,000 DoE

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