Job Title: 3rd Line IT Support Analyst

Location: Frome (Hybrid working available)

Salary: Up to £45,000 per annum DOE

My client, based in Frome, is seeking a talented IT professional to join their dynamic team. This is an opportunity to join a market-leading MSP known for its exceptional service, employee development, and award-winning culture, and a chance to work in a fast-paced environment, supporting a diverse range of clients while further developing your technical expertise. It also proves ample opportunity for further career progression to Technical Project Delivery and Architecture.

Key Responsibilities:

• Provide 3rd line support to clients, troubleshooting and resolving complex IT issues.
• Maintain and manage Windows Server environments (2012/2016/2019/2022) including Active Directory, Group Policy, DHCP, DNS, RDS, IIS, SQL, and server hardware troubleshooting.
• Administer and support Microsoft 365 and Azure environments, including Intune, Endpoint Management, and PowerShell scripting.
• Diagnose and resolve networking issues, including ADSL, VOIP, VLAN, VPN, and switch management.
• Configure and manage Firewalls/UTMs.
• Troubleshoot Mac and Linux environments.
• Work with virtualisation platforms and support backup and disaster recovery solutions.
• Ensure adherence to cybersecurity best practices and remediation measures.
• Work within ITIL or SDI frameworks to deliver high-quality IT services.

Technical Skills Required:

• Strong experience with Windows Server #removed#) and Active Directory management.
• Hands-on experience with Microsoft 365, Azure administration, and PowerShell.
• Knowledge of networking protocols and troubleshooting (ADSL, VOIP, VLAN, VPN, switch management).
• Expertise in firewall and UTM management.
• Ability to support Mac and Linux operating systems.
• Experience in virtualisation platforms, backup, and disaster recovery solutions.
• Cybersecurity awareness and best practice knowledge.
• Experience with ITIL or SDI frameworks (desirable).

Preferred Qualifications (Not Essential):

• CompTIA A+ / Network+
• Microsoft Associate Level (Infrastructure or Cloud Technologies)

Why Join?

• Competitive salary up to £45,000 per annum.
• Hybrid working options available.
• Opportunity to work with a leading MSP and gain exposure to cutting-edge technologies.
• A supportive and collaborative team environment.
• Ongoing professional develop

Recruiter: Callum Thompson