Desktop Support

Brandesburton

Up to £30,000 (DOE)

Hybrid working (1 day from home)

Elevation Recruitment are currently working with a leading manufacturing company based in Brandesburton to recruit for a motivated Desktop Support.

The successful candidate will be responsible for providing 1st and 2nd line IT support to customers, ensuring the highest levels of customer service are maintained.

 Key Responsibilities: 

• Perform diagnostic tests and troubleshooting to identify customer issues
• Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry
• Undertaking repairs on all equipment
• Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user
• Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented
• Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications
• To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables
• To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager
• Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced
• Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry

Skills and Experience Required:

• Great problem solving and methodical approach to diagnose issues promptly
• 3-5 years previous customer facing support role, ideally technology related
• Imaging and build skills, for both Laptops and Mobile Phones
• Customer focussed with excellent interpersonal skills
• Good working knowledge of MS Windows