First Call Aviation has opportunities for Customer focusing people with our client at Edinburgh Airport.. Starting in March/April 2025!
Desk Host:
Shifts: 4 ON 2 OFF. 06:30am to 16:30pm & 16:30pm-02:30am
Pay: £12.30 P/H
- Ensure excellent customer service is shown to all passengers
- Promptly answers the Phone in a friendly and courteous manner
- Ensure Host Desk is manned at all times and arrange cover when required
- Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside
Immigration Host:
Shifts: 4 ON 2 OFF. 06:30am to 16:30pm & 16:30pm-02:30am
Pay: £12.00 P/H
- To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
- To Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
- Continuous monitoring of the E passport gates which should not be left unattended at any time.
- Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
Passenger Service Agent - Restricted Mobility:
Shifts: 4 ON 2 OFF / 4 ON 4 OFF. Between 03:00 - 23:00.
Pay: £12.20
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
- In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
If you are interested in any of the above roles, please apply today and we will be in touch to see which role suits your experience!
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