Major Account Manager

Remote

An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Major Account Manager to join a successful and motivated team.

Package

£40-45,000

Main Responsibilities

A hybrid role which oversees the relationships of an assigned client portfolio of accounts, responsible for obtaining and maintaining long-term customers by comprehending their requirements. The Major Account Major will also be responsible for brand new client business development in alignment with the business needs and strategies.

• Develop trusted relationships with a portfolio of major clients to maintain engagement and ongoing collaboration.
• Acquire a thorough understanding of customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between customers and internal customer contract teams, creating a transparent and open communication channel for both parties
• Play an integral part in the Commercial team in generating new sales
• Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Attending customer meetings with assigned contracts along with the Commercial department,
• Having a Health and Safety mindset, looking at possible risks associated with the role and reporting any issues promptly to support the ongoing safety of self and others.
• Assist the Head of Key Accounts in devising and implementing the regional sales strategy, budget and action plans to include strategic marketing, competitor analysis and promotion of the company’s value proposition.

Knowledge and Experience

• Proven experience as an account manager and New business developer, maintaining healthy working relationships with customers and internal contacts.
• Experience in sales and providing solutions based on customer needs.

Experience within a service delivery environment (i.e. electrical/fire servicing, social housing etc)

If you are local to the area and seeking a new Account Manager position, then please apply now. If your application is successful a 4way member will be in touch.