Job Title: Data Controller

Location: Chester / Remote Working

Salary: £35,000 per annum

Job Type: Full time, Permanent

The hours of work are:

Monday-Wednesday 8:30am-4:30pm Chester office
Thursday-Friday 8:30am -4:30pm RemoteAre you interested in a career with WSA?

Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team.

WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.

Key Responsibilities:

The successful candidate will:

Be responsible for ensuring all master data is maintained and managed with a clear focus on data quality
Update and maintain account information - working in Infor and any legacy systems to manage account data
Data is maintained in line with company policies and that any changes or discrepancies are identified and updated
Mitigate business risks
Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication
New account set up of documents including Amber Road checks, ensuring CRM contacts are created
Maintain product data within eCommerce systems and preparing item data for product registrations and any future solutions to ensure all product information is available to customers to order
Update and maintain item data in line with new launches and any changes as required to ensure continued availability of all products to market
Update and maintain price books within Infor and legacy systems for all brands, including bespoke SLAs for customers
To maintain Master Data within Infor (ERP) and legacy systems, to include account, contact, pricing, item, pack in, add on and GT (Global Template) data
To be a key point of contact for Key Accounts in relation to Pricing and Item setup
To work with the local marketing department to support product launches and any additional duties related to launch activities
Manage the Pack in item process for all brands, including IFU forecasts to ensure correct items available on orders shipped from EDC
Manage warranty information setup to ensure correct requirements are maintained within ERP system
Maintain set up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests
Any other duties as required to support Master Data and Customer Experience teamAbout you:

Essential Experience

The successful candidate will:

Be highly motivated, focused and inspiring
Have an impeccable eye for attention to detail
Have problem-solving logic to ensure all business risks are mitigated
Excellent knowledge of Infor (ERP), data management
Experience of working with CRM system
Strong process management skills
Experience in local and global project management
Strong team players with the ability to influence key stakeholders.
Have a High level of initiative, organisation and personal results orientation, communications skills, team skills
Ability to embrace change and manage fast changing situations and prioritiesDesirable:

It is desirable but not essential that the successful candidate will:

Have salesforce experienceBenefits:

The Data Controller will be rewarded with a fantastic benefits package including:

26 days annual leave plus bank holidays
Company bonus scheme
Contributory pension scheme
Life assurance
Free onsite parking and moreThis is a fantastic opportunity for the right candidates to join a forward thinking, fast paced global organisation.

If you have previous experience in data control and are interested in learning more about the vacancy, we'd love to hear from you!

Candidates with experience of; Customer Services Executive, Data Controller, Data Coordinator, Database Administrator, Data Project Management, Global Project Management, Data Entry Administrator may also be considered for this role