Service/Warranty Administrator
Salary up to £31,000 pa with bonus
Belvedere
The main purpose of the role is to oversee and process all service/warranties within policy guidelines and ensure maximum profitability for each repair.
Key Responsibilities
* Check and raise retail pro-forma invoices for quotation and passing to the customer.
* Reconcile warranty and finance company, self-billing invoices (SBIs).
* Raise warranty and Finance credit notes for customer accounts.
* Investigate and resolve queries for warranty and PFL accounts.
* Manage all warranty & finance job cards and determine from the technicians write up those claims which are warranty or for finance company.
* Ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
* Liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
* Manage all referred and rejected claims daily, ensuring all are resolved in a timely manner
* Manage daily all parts label requests from the Manufacturer
* Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
* Ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
Hours of work
Monday to Friday, 2 weeks #removed# and 1 week #removed#, 1 Saturday in three #removed#
Skills Required
* Must have experience within Commercial vehicles or cars
* Strong customer service and communication skills
* Excellent Administration and organisational skills
If this role is of interest, please contact Anjna Mahey for more information