Technical Service Desk Manager

We're seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.

Responsibilities:

• Shift Leadership: Support shift leaders to uphold consistent standards.
• Knowledge Sharing: Facilitate training and updates on processes and technologies.
• Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
• ServiceNow Management: Oversee incident queues to meet SLA timelines.
• Client Escalations: Resolve escalated issues in cloud and data protection.
• Data Protection: Ensure secure, compliant backup and recovery.
• Incident Resolution: Manage incidents in cloud environments like Azure.
• Team Development: Identify knowledge gaps and upskill team members.

To be successful in this role it would be great to have skills and experience with:

• A strong background in cloud management (eg, Azure), cloud security best practices and monitoring tools (eg, SolarWinds, LogicMonitor)
• Experience with ServiceNow and data security.
• Incident and Escalation Management focussing on cloud environments (eg, Azure, Wintel, other back up technologies).
• Leadership skills in a shift-based environment.

Join us to lead and innovate in cloud operations! Apply today.