Residents Manager

• Hybrid Working
• Location: East Hertfordshire and Essex
• Salary:  £12.00 PAYE or £14.64 Umbrella
• Monday to Friday  09:00 – 5pm
• 6 month contract

We are seeking a dedicated temporary Residents Manager to oversee the safety, security, and maintenance of a residential property. This role is ideal for someone with facilities management experience and a strong commitment to providing excellent customer service.

Day to Day of the Role:

• Act as a key-holder, ensuring the security of communal areas and facilities.
• Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
• Candidates must also be comfortable visiting residents’ homes without performing caregiving tasks.
• Managing 10 employees
• Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
• Manage laundry facilities and communal spaces, ensuring they are well-maintained and welcoming.
• Conduct regular inspections to identify and resolve repair, maintenance, and security issues.
• Advise tenants on rent account management and property upkeep.
• Perform water testing and safety equipment checks in line with health and safety processes.
• Record health and safety inspections outcomes and manage any necessary gritting as per the service plan.
• Provide emergency cover and support as required.

Required Skills & Qualifications:

• Proven experience in facilities management.
• Exceptional customer service skills and self-motivation.
• Strong communication skills, adaptable to different audiences.
• Experience working with older people or in a service-based role is desirable.
• Good understanding of diversity, equality, data protection, and confidentiality.
• Excellent administrative, organisational, and IT skills.
• Knowledge of the housing/building management sector.
• Understanding or experience in health and safety management.
• Flexibility to cover out-of-hours emergencies and travel to alternative sites.
• Driving ability with access to a vehicle for work purposes (location dependent).

Benefits:

• Competitive salary package.
• Opportunities for professional development.
• Supportive and collaborative work environment.

To apply for the Residents Manager position, please submit your updated CV to Wendy at Reed.