Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world's most iconic brands and join Porsche Centre Guildford.

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

As a Service Team Manager, you'll be responsible for managing the Service team and Workshop Technicians ensuring the highest standards of customer satisfaction.

The biggest 'Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free parking nearby and a short walk to Guildford train station.

Responsibilities:

Support the delivery of business strategy and objectives
Provide agreed service levels to internal and external customers, partners, and suppliers
Lead and motivate the team for effective development. Identifying team development needs and provide coaching and training
Ensure management control and system efficiency across relevant systems
Lead planning meetings to allocate work and identify resources 3 days in advance
Monitor and record Technicians' efficiency and productivity daily
Minimize idle time for Technicians by directing workflow
Conduct weekly group reviews and document actions per Porsche Service Dealer Review (PSDR)
Hold monthly individual meetings to set and review targets
Act as the first contact for technical customer issues, ensuring efficient resolutions
Oversee repeat customer visits and resolve trends
Ensure compliance with recall campaign policies
Maximize service marketing campaigns and coordinate with PCMS
Maintain workshop equipment, including the PIWIS tester
Manage vehicle quality checks and road tests per Porsche standards
Control the etag system and report concerns to the Aftersales Manager
Stay updated on FCA Compliance and Retail Internal Control System (RICS) requirements
Minimum Qualifications:

Proven experience in service team management
Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service
Valid UK Driver's License
Excellent knowledge/ understanding of the motor industry 
Proven track record of achieving operational targets
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

Basic Salary of up to £45,000 per annum, depending on experience
Annual bonus with an OTE of 35% per annum
Option of a VW Group Vehicle - ECOS scheme
33 days holiday per year, with extra days for long service
Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
Dedicated mental health champions
Employee representative body - your voice at work
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you