HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a New Service Implementation Officer.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!

Main Responsibilities

• To support the new service implementation of Pharmaceutical and NHS contracts to operational effectiveness
• To work with all key stakeholders in the business to implement and operationalise new services/and or service updates; this includes working with cross-functional teams, defining responsibilities and tasks; monitoring timelines and ensuring project goals are met
• To support commercial and NSI leads by creating and maintaining project management tools and change control system
• To provide administrative support to create and update of service documentation
• To coordinate and facilitate project meetings, including internal and external On-boarding Review Meetings, client training etc
• To obtain sign-off from key work stream owners and project sponsors to confirm acceptance and completion of key tasks
• Ensuring smooth communication within projects, and managing professional relationships with all stakeholders
• Support the handover of the service to the commercial and business as usual teams; ensuring that the details are understood
• Ability to multi-task effectively and work independently
• Ability to cultivate strong relationships with stakeholders and work with those resistant to change
• Ability to chair and present in meetings
• Work to external and internal deadlines

What experience and skills are we looking for?

• Experience of Health/Home Care and/or Clinical/Nursing services
• Working in projects or change programmes
• Experience of working with a QMS system would be preferable but not essential
• Delivering excellent customer services or stakeholder management

Qualifications?

• Project Management certification preferable but not essential.

Key Competencies

• Project Management
• Planning and Organising
• Teamwork/Collaboration
• Motivation and Commitment
• Communication
• Problem Solving
• Resilience and the ability to remain calm under pressure
• Maintain Confidentiality

What we offer:

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.