We are looking for an experienced Service Coordinator, ideally someone with a scheduling background as this job will require managing engineers by logging breakdowns and sending them out to sites. You will need to be competent in Excel with a confident on the phone manner. Good UK geographical knowledge would be an advantage.

The role is offered on a temp to perm basis

The company is a leading global manufacturing company, offering full training, full benefits package and a 37.5 hr working week, pension, Contributory pension, Free office parking EV charging available, well-being service and Modern office and facilities. Great company culture truly values their staff with very high staff retention.

Duties to include

• Liaise with customers to book in all PPM visits and repair visits; via customer portals as required
• Speak with engineers daily regarding pre booked jobs
• Call Centre - log callout rota onto their system and amend when

necessary. Each morning check reports, log callouts not issued to engineer and action any outstanding items

• Take all incoming phone calls to service office and deal with service enquiries
• Despatch call outs and emergency entrapments to either inhouse engineers or raise PO’s for third party providers
• Complete / Close down Worksheets daily
• Check timesheets for compliance and issue to Manager for approval
• Send worksheets to customers
• Manage 3rd party call centre for night call rota
• Deal with subcontractor queries
• Order engineer uniforms and PPE
• Maintain Vehicle fleet and van stocks and co-ordinate repairs
• Customer reports/information - Monthly KPI reporting.
• Compile callout listing with values to obtain a PO from the customer.

Essential Requirements

• Good level of customer service
• Prioritise and plan work schedule in advance
• Work from own initiative with minimum supervision
• Flexible in job approach
• Ability to work to deadlines under pressure
• Communicate precisely both in writing and verbally, with staff and customers
• Work as a team member within a medium sized global organisation
• Computer literate in the use of Microsoft Office