Leaders in the debt recovery enforcement sector, our client have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Benefits:

What's in it for you?

* Basic Salary of £23,700

* Office and Hybrid working pattern

* Company pension plan

* Company Life Assurance Plan

* 28 days paid annual leave

* Opportunities for future training and career development

* Daily Refreshments including selection of Fruit

Position

Due to expansion we are seeking to recruit a new Administration Recovery Officer to be based from our Redditch Office, Near Birmingham.

Duties & Responsibilities

 Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.

 Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.

 Negotiating payment arrangements following client guidelines.

 Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.

 Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.

 Dealing with a customer or authorised third parties who attends our offices to resolve accounts.

 Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client's guidelines.

 Understand the different forms of Insolvency and the impact they have on the regulations we work to.

 Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.

 Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.

 Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.

 Assistance with any other duties that are within the scope of the job purpose