Are you looking for a new and exciting challenge in a rewarding role within customer Service? A role where no two calls are the same? Do you want to work for a company that will invest in you, your career, training & development? Please read on………….

As a Customer Service Advisor / Customer Collections Advisor, you will be responsible for handling inbound and outbound calls to collect overdue payments and arrange payment plans. To be successful you will quickly determine and understand the needs of our customers and help them reach the best and fairest resolution for their circumstances.

Working in a team of 15 specialists you'll collaborate and share best practice techniques to help you to build your problem solving and negotiation skills even further. Demonstrating expert listening and questioning skills, you'll support customers by providing tailored affordable payment solutions to help them on the road to financial recovery.

To help launch your career in financial services our client will provide you with in-depth induction training where you'll quickly become an expert on the credit industry, our bespoke systems, and clients.

We offer a fantastic starting salary of£23,000 progressing to £23500 plus a bonus of upto (£2,400 OTE per annum) An additional “Earn why you learn” bonus of £500.00 is also paid after your 3-month work anniversary along with a range of other employee benefits.

You will work a Monday to Friday rotating shift pattern:

Week one: Monday - Friday 8am until - 4.30pm

Week two: Monday- Friday 10.30am until 7.00pm

(With 1 Saturday required every month - 9am-1pm)

Role & Responsibilities:

* Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments

* Adhering to customer verification processes and data protection principles

* Ensuring the system is accurately updated after each call

* Discussing debt resolution

* Processing payments

* Ensure the company bad debt policy is followed and reported accordingly

* Delivering excellent service and supporting customers by showing empathy during difficult times

* Achieve individual and team KPI's

* Liaise and communicate with the relevant departments regarding the customer's journey

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Skills required:

* Proven experience working in a fast paced customer driven role

* Work well under pressure and towards targets

* Resilient and confident negotiating with customers regarding their payments

* Strong written and verbal communications

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The benefits:

* Up to 35 days holiday including bank holidays

* Gym membership contribution of £20 per month

* Our Rewards Platform providing shopping discounts and savings on eating out and entertainment

* An Employee Assistance Programme offering support to help look after your health and wellbeing

* Enhanced Family Leave Policies

* Paid time off to Volunteer at a charity of your choice - up to 2 days per year

* Free onsite parking and tea and coffee provided

* Pension scheme

* Long service awards

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** All successful applicants will undertake employment reference checks, a credit check and DBS check.**

***Although we always aim to respond to every application, unfortunately, due to the high volume of CV's received each day, this is not always possible. Therefore, if you haven't heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion