Trellix Email Threat Prevention Support Engineer - Remote/UK - 12 months - £35 - 39 per hour inside IR35
As a Trellix Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed.
Key Responsibilities:
- Email Security Implementation
- Architect and deploy Trellix Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk.
- Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection.
- Threat Detection and Response
- Monitor inbound email traffic for any rejections, queuing.
- Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks.
- Diagnose and troubleshoot technical issues related to email security incidents and product functionality.
Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills for collaborating with cross-functional teams.
- Knowledge of cloud architectures and on-premise NX/EX infrastructures.
- In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies.
- Proficiency in configuring and managing ETP or on-prem EX policies.
- Ability to work independently and collaborate effectively in a team environment.
- Proficiency in IDS/IPS
- Proficiency in Linux/Unix operating systems.
- Hands-on experience with any Email Security and Network Security products.
- Ability to adapt to evolving threat landscapes and implement effective security measures.
- Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.
