Retail / Hospitality Manager

Our client is a modern and stylish café set in a beautiful rural location and are now looking for a General / Store Manager to drive the business success and upcoming growth period. We are looking for a service-focused and hands-on leader with strong people and operational skills. Coming from a fast-paced hospitality management environment you will have the ability to drive the day-to-day operations of the business whilst motivating an already vibrant team.

The café is a beautiful place to work, surrounded by like-minded staff and customers. We are looking for someone who can remain calm and thrive in a busy environment and direct staff effectively to make sure all our customers are happy and looked after during their time with us.

What's in it for you:

Competitive salary of up to £30k (DOE)
Free meals on shifts
Generous discounts
Regular discretionary staff incentives
Staff uniform
Excellent training and a fun working environment
100% of gratuity distributed to the restaurant team (approx £50 per week for GM)
Free onsite parkingThe role:

We are looking for a driven and enthusiastic individual to join our team. You will manage the day-to-day running of the restaurant, including events and private bookings. You will lead the team from the front. You will deliver excellent customer service, perform paperwork duties, including H&S, and help promote the restaurant, retail sales and events to exceed targets. You will create a fun working environment while upholding brand standards. You will be passionate about quality produce.

Responsibilities:

To meet and exceed performance targets
Analysing sales figures and forecasting future sales volumes to maximise profits
Managing stock levels and making key decisions about stock control to remain within the budgets set
Place orders with relevant suppliers in line with store budget
Ensuring all reporting duties are completed correctly and in time including cash sheets, payroll, compliance checks & stocktaking
Manage and ensure all food hygiene and health and safety regulations and company policies are followed
Making sure all kitchen procedures are adhered to
Resolving and acting on security and maintenance issues
Maintaining a high standard of cleanliness throughout; including kitchen, bar, storage and customer areas
Ensuring standards for quality & customer service are met including dealing with and responding to customer complaints and comments and understanding the complaint procedure
Cash handling and ensuring banking procedures are followed
Use EPOS system in line with procedure
Liaising with Directors and local businesses regarding marketing and business development, to promote the organisation, as well as organise special promotions, displays and events
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Create a fun and professional working environment
Managing and motivating a team to increase sales and ensure efficiency
Responsible for recruitment and providing or organising training and development
Conducting performance reviews
Ensure HR policies and procedures are implemented and adhered to
Create and manage staff rotas within the budgets set
Support the Creative Director to ensure all private events and public events run successfullyEssential Skills and Experience:

Minimum of 2 years leadership experience from within a service-driven hospitality environment.
A passion for quality produce
A passion and energy for people skills and personal development
Must be very friendly and professional in approach.If this could be you and you are interested in finding out more please send over your CV as soon as possible....

*Due expected large volume of applicants, unfortunately we will be unable to respond to everyone