Customer Service Specialist
Location: Bar Hill, Cambridge
Salary: Up to £28,000 per annum
Holidays: 25 days plus bank holidays
Hours
* Monday to Thursday: 8:30 AM - 4:45 PM
* Friday: 8:30 AM - 12:30 PM (with a 30-minute lunch break)
Contract: Initially temporary for 12 weeks, leading to a permanent position.
Benefits: Free onsite parking and a £1,500 bonus upon passing probation after six months of permanent employment.
Join Our Client's Team as a Customer Service Specialist
POST- Recruitment is hiring on behalf of a leading manufacturing company in Bar Hill, Cambridge, seeking a Customer Service Specialist to join their dynamic team. This is a key role within the business, perfect for someone who is detail-oriented, proactive, and passionate about providing outstanding customer support.
Key Responsibilities
As a Customer Service Specialist, you will:
* Build and maintain strong customer relationships through email and Teams, ensuring professional and efficient communication.
* Manage customer queries, process orders, and handle purchase order changes, returns, repairs, and rework orders.
* Work closely with internal departments to resolve shortages, coordinate delivery schedules, and manage escalations.
* Maintain accurate records in internal systems, including price lists, quotes, and technical documentation.
* Analyse and update customer orders, ensuring all changes are communicated clearly.
* Support stock audits, manage credit and debit notes, and assist in sales forecasting.
* Identify and suggest process improvements to enhance efficiency and customer satisfaction.
Experience & Skills Required
* Proven experience in a Customer Service Specialist, Customer Support Representative, or similar role.
* A proactive problem-solving approach with excellent attention to detail.
* Proficiency in Microsoft Excel (essential).
* Ability to interpret technical drawings and BOMs (preferred but not essential).
* Experience using SAP or similar systems is an advantage.
* Ability to work effectively in a fast-paced, team-oriented environment.
What's on Offer
* Competitive salary of up to £28,000.
* Early Friday finish for a great work-life balance.
* Free onsite parking.
* £1,500 bonus following successful probation.
* Career growth opportunities within a supportive and growing company.
Apply Today
If you're a skilled Customer Service Specialist looking for a new opportunity, apply now or contact Emma Sayles at POST- Recruitment Ltd for more details.
This vacancy is being advertised by POST- Recruitment Ltd, acting as an Employment Agency. Visit our website for more opportunities