Help Desk Lead / Manager - Financial Services

The Helpdesk Team Lead will oversee the IT helpdesk team, ensuring efficient and effective support for Windows desktop environments. This role involves managing the Jira Service Desk platform, with a strong focus on automation and platform engineering to enhance service delivery and user satisfaction.

Requirements for this role:

• In-depth knowledge of IT systems, software, and hardware(Windows 11, Office, other desktop apps).
• Proficiency in service desk tools (e.g., Jira Service Desk).
• Understanding of network protocols and troubleshooting (e.g., TCP/IP, DNS, DHCP).
• Ability to lead and mentor a team of IT support staff.

This role is 4 days per week on site, 1 day working from home.

Help Desk Team Lead