A large, growing, private sector organisation, based in Guildford, are looking to recruit an IT Support Manager to support the on-prem services and get involved in hands-on hardware/software support. This is a permanent role with a requirement to be in the office 5 days a week in Guildford.The RoleAs the IT Support Manager, you will be ensuring that the IT support functions professionally and provides quality service that meets the needs of the organisation. Your role would report into the IT Manager.Daily responsibilities would include supporting the overall infrastructure, projects and to drive technological advancements through a best practice Service Framework, continuously reviewing and improving processes across the business. Overall, the IT Support Manager position requires the day-to-day management of a junior member of the team An individual with a friendly personality and ability to communicate effectively across teams would be an asset.What you'll need to succeed

• Experience working to imbed ITIL processes
• IT Service Desk experience
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Resilience
• Ability to prioritise and manage
• Develop, implement, monitor and maintain standards, processes and procedures
• Customer service experience

What you'll get in return

• Salary up to £55,000
• You will be based in the main IT department in Guildford
• Bonus scheme- 20%-30% of your basic paid based on the organisations profit made each year
• Pension scheme matching up to 10%
• Private healthcare and dentalcare
• Life Assurance
• Ongoing training and personal development
• Plus many other added staff benefits.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk