Location: Field-Based - North Bristol/Gloucester/Chippenham

Hours/Shift: 40 hours, Monday to Friday, 8:30 AM - 5:00 PM

Salary Band: £32,000-£40,000 per annum

Job Summary

Field Service Engineers visit customer sites within their allocated regional area to deliver service contracts. Responsibilities include completing planned preventive maintenance (PPM) for fire safety systems, responding to call-outs, diagnosing faults, and modifying existing systems. All tasks must comply with industry standards and prioritize excellent customer service.

Main Duties and Responsibilities

• Perform planned preventive maintenance (PPM) for fire safety systems in assigned regions, ensuring all tasks meet industry standards and company policies.

• Attend emergency call-outs and unscheduled work, resolving issues efficiently while adhering to customer Service Level Agreements (SLAs).

• Accurately complete service worksheets and company documentation following BS5839 standards and internal procedures.

• Troubleshoot and modify fire safety systems to maintain compliance and functionality.

• Provide feedback on-site regarding issues, non-compliances, and potential for additional work to the Field Services Manager.

• Ensure remedial work is completed during follow-up visits within SLA timescales.

• Maximize opportunities for on-site repairs and improvements.

• Collaborate with other departments to support installation projects when necessary.

• Build strong professional relationships with customers, suppliers, and internal teams.

• Follow all health and safety regulations, ensuring proper use of personal protective equipment (PPE), tools, and uniforms required for assignments.

• Liaise with the QHSE Manager for equipment calibration, audits, and monthly safety reviews, including Toolbox Talks.

• Uphold company values such as professionalism, innovation, and customer focus in daily operations.

Core Competencies & Essential Skills

Core Skills:

• Strong communication and customer service skills.

• Organization, time management, and the ability to prioritize tasks.

• Problem-solving mindset with accountability for results.

Technical Skills:

• Proficiency in IT and report documentation.

• In-depth knowledge of BS5839 and fire alarm systems.

• Ability to diagnose faults and modify fire safety system configurations.

Desired Skills and Training Resources:

• Relevant technical courses related to fire safety systems.

• Advanced training in specialized fire alarm maintenance areas.

Accountabilities & Resources

Resources Provided:

• Company vehicle.

• IT equipment and mobile phone.

• Specialist tools and PPE.

Key Collaborations:

• Internal teams including Engineers, Administrators, and Managers.

• Customers and external partners within the fire safety industry