Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK. Founded on building and maintaining excellent long-term relationships, our client offers first-class customer care, listening to customer needs and delivering a tailored service to achieve fantastic results. As Contracts Manager, you will be client-focused, ensuring queries are managed in a timely fashion, and maintaining high standards of customer service. This is a great opportunity to join a company who not only has their clients' needs at heart, but one who truly believes in their team members, and the importance of caring for their staff.
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Coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed
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Responsible for dealing with client queries as soon as possible
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Keep records up to date and adhere to management systems
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Audit and inspect quality of work and report within set framework
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Operational planning at contract level with responsibility for contract start up, performance and termination
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Communicate with colleagues. Be able to assess when to escalate matters and report issues that require escalation to the Managing Director
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Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure
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Manage control of stock ensuring that correct stock products and levels are available for staff
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Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits
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Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients
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Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified
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Manage directly employed operatives including recruitment and selection, training, performance management and staff retention
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Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved
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Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date
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Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored
