The Role: Safer Communities Operation Manager

Responsibilities:

• Be responsible for both day to day service management and the development of policy and strategy within the Safer Communities Service.
• To be responsible for the operational delivery of an efficient, effective, and comprehensive Anti, Social Behaviour (ASB) and Statutory Nuisance, Service to protect and support residents and businesses within Lewisham.
• To lead on the newly implemented Public Space Protection Order (PSPO), ensuring its success.
• To act as the Councils expert advisor and be responsible for the provision of technical and specialist knowledge and support in relation to Anti, Social Behaviour (ASB), Statutory Nuisance Service.
• To work in Partnership and in collaboration with colleagues in the Safer Communities Service.
• To lead integration across the partnership, driving change to secure improved outcomes for residents.
• Lead on ASB and Statutory Nuisance, setting a good example in terms of conduct, motivating and performance managing staff, making, and communicating timely decisions about the service and working to draw on good practice to deliver services that meet the customers’ needs within budget.

Required Experience

• We need a candidate with extensive anti-social behaviour and statutory nuisance experience.
• This is not only through knowledge of legislation and statutory requirements, but the candidate must have the skill set to operationalised the legislation and the skillset to write ASB and statutory nuisance policies and procedures.
• The candidate must have experience in performance managing staff including experience of using HR processes to manage performance.
• Strong practical experience in drafting concise and accurate reports, Council committee reports, executive reports, responses to consultation papers, press releases.
• Experience of managing an ASB and Statutory Nuisance, service and the subsequent Enforcement issues in local authority/public sector or private sector and implementing related work programmes
• Experience of advising and presenting to Council committees
• Able to lead, direct and manage staff to provide high quality services and achieve performance targets within a pressurised and high profile environment
• Strong experience of motivating and managing a team, having input into training plans and effective working relationships with staff and trade representatives.
• Experience of managing staff effectively through organisational change
• Experience of supporting the delivery of effective performance and continuous improvement
• Experience of managing and successfully delivering projects
• Experience of contributing to service planning, including developing objectives and target setting, together with managing performance.

General Education

• Evidence of continued professional, managerial and personal development and one or more of the following
• Educated to degree level with extensive experience &/or Professional qualification related to ASB, Community Safety or Housing with extensive experience